Ahmed Mohamed
Front Office Duty manager
Profile summary
Experienced and results-driven hospitality professional with a strong background in front office management and guest services. Skilled in team leadership, operational efficiency, and maintaining high standards of service in line with international hospitality brands. Adept at managing guest relations, resolving service issues effectively, and ensuring smooth coordination between departments to enhance overall guest satisfaction. Recognized for a proactive approach, attention to detail, and a commitment to creating positive and memorable guest experiences.
Career highlights
Associate Engagement Score Achieved: Helped achieve an associate engagement score of 96% in 2025, reflecting strong leadership and team performance.
Awarded Shining Star of Q4: Awarded “Shining Star of Q4 2024” for ranking in the Top 5 globally in DGI performance.
Key skills
Professional experience
• Led a dynamic team of 36 front office associates in the absence of the FOM , fostering a high-performance culture and operational excellence. • Helped to achieve associate engagement score of 96% in 2025, reflecting strong leadership and team. • Participating to drive key performance metrics, surpassing benchmarks with: +6% improvement in Intent to Recommend (ITR) vs. previous year, maintaining K target YTD (2025) +4.5% increase in Elite Appreciation scores, maintaining K target YTD (2025). • Awarded “Shining Star of Q4 2024” for ranking in the Top 5 globally in DGI performance. • Conducting Loyalty and Guest Service Standards training for all new hires, ensuring brand-aligned guest experiences. • Led BSA (Brand Standard Audit) Training, ensuring team readiness and compliance with Marriott luxury standards • Prepare all pre –BSA ( Brand Standard Audit ) paper work. • Managed ISRA (Internal Security Risk Assessment) Audit Reports, maintaining compliance and safety protocols. • Drove guest enrollment and GSS (Guest Satisfaction Survey) targets, leading the team to exceed performance benchmarks.
- Led a dynamic team of 36 front office associates in the absence of the FOM , fostering a high-performance culture and operational excellence.
- Helped to achieve associate engagement score of 96% in 2025, reflecting strong leadership and team.
- Participating to drive key performance metrics, surpassing benchmarks with: +6% improvement in Intent to Recommend (ITR) vs. previous year, maintaining K target YTD (2025)
- +4.5% increase in Elite Appreciation scores, maintaining K target YTD (2025).
- Awarded “Shining Star of Q4 2024” for ranking in the Top 5 globally in DGI performance.
• Oversaw Night Audit processes, ensuring financial accuracy and operational continuity. • Drove GSS (Guest Satisfaction Survey) scores and revenue, enhancing guest experience and operational performance. • Managed nightly room allocations, optimizing occupancy and guest preferences. • Helped to train the new joiners. • Prepare the monthly training plan. • Key driver in FO upselling.
- Oversaw Night Audit processes, ensuring financial accuracy and operational continuity.
- Drove GSS (Guest Satisfaction Survey) scores and revenue, enhancing guest experience and operational performance.
- Managed nightly room allocations, optimizing occupancy and guest preferences.
- Helped to train the new joiners.
- Prepare the monthly training plan.
• Led check-in and check-out operations, delivering seamless guest arrivals and departures. • Handled daily financial transactions, including cash, cheques, and credit cards with accuracy and integrity. • Performed key administrative tasks, such as managing credit limit reports, VICAS balancing and check-outs, and organizing guest folios in Opera PMS. • Actively contributed to departmental goals, including upselling, Marriott Bonvoy enrollment, and improving GSS scores.
- Led check-in and check-out operations, delivering seamless guest arrivals and departures.
- Handled daily financial transactions, including cash, cheques, and credit cards with accuracy and integrity.
- Performed key administrative tasks, such as managing credit limit reports, VICAS balancing and check-outs, and organizing guest folios in Opera PMS.
- Actively contributed to departmental goals, including upselling, Marriott Bonvoy enrollment, and improving GSS scores.